‍The problem

The company’s corporate marketing team and on-site property management office wanted a better way for their sales teams to communicate with potential renters and current tenants.The sales teams previously had to manage company-owned cell phones that were costly and would frequently break. They also wanted to manage all of their communications in one place throughout the resident life cycle.

‍The solution

Property management office staff find texting to be fast and convenient. They can use the app on their desktop computer and transfer conversations to team members when they leave to do property tours. Customers prefer texting over talking on the phone because they can handle issues in private when they have time without disrupting their day. Textline also helps maintain continuity so that the person who leased to a tenant is the same person who later makes sure they get their packages on time.

Workflow

Acquisition

Agent reaches out to someone who filled out their website form to schedule a property tour for one of their units.

Move-in

Agent assists with all parts of the move-in process, including signing the lease and coordinating move-in day.

Management

Agent handles all regular communication with tenants including rent, maintenance requests, and day-to-day issues.