Choose to converse with website visitors via live chat or SMS. Textline’s hybrid solution grants the flexibility to switch back and forth, helping brands:
Reply to website visitors in real-time over webchat, SMS, or a mix of both.
Keep the conversation going when customers close their browsers. You can follow up via SMS.
Collect website visitor names, phone numbers, and consent to continue the conversation over text.
Agents or website visitors can convert a webchat to SMS. This allows web visitors to leave their computers and reply via text at their convenience.
Customers value prompt responses and convenient communication methods. With live chat, contacts can easily initiate conversations via a website and businesses can respond faster. Plus, live chat has a high customer satisfaction rates of 81 percent.
Live web chat has been shown to boost conversion rate for brands. Website visitors who reach out via live chat are 2.8 times more likely to convert.
Live chat can help support teams handle more customer inquiries at once without losing that human touch. This boosts team productivity and can improve metrics like response time and resolved tickets.
It’s easy to add live chat to your website and integrate it with your existing tools. With Textline, you manage all text conversations and webchats in one inbox.
The best live chat software can sync past conversation history, which helps agents see necessary context and a customer’s past inquiries.
Collect an SMS opt-in from customers to continue the conversation over text message. This ensures you’re meeting SMS compliance requirements so long as you keep the conversation related to their initial inquiry.
Once you verify a contact’s phone number, you can sync past conversations into the chat. This lets your team work smarter and personalize interactions.
Before syncing conversation history, the end-user must verify their mobile number. This is done by inputting a text verification code. Once verified, Textline associates the conversation with an already-existing contact and syncs history. This helps agents ensure they’re chatting with the right people.
Better manage conversation follow-ups with Dead Air automations. Use this to automatically convert an abandoned webchat to SMS after a set time period. You can also trigger follow up messages to send automatically.
Manage all webchat and SMS inquiries from a single message inbox. Our multi-user platform lets agents reply to webchat and SMS messages from one location.
Request a demo to see how Textline’s webchat feature works.
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Set up Textline’s webchat to SMS feature in four easy-to-follow steps.
Sign up for a Textline account. Every customer can try it free for 14 days.
Add webchat to your desired Textline department.
Textline will generate a code snippet for you.
Copy and paste your code snippet to your website. You're all set!
See how Textline’s hybrid SMS and webchat solution can work for your business.
Book a demoStill have questions? Text us: +1 415-849-4349 or contact us here.
