Keep a pulse on texting communication with metrics built to help teams. See how quickly your team responds to inbound messages, how many messages it takes to resolve an issue, and how long it takes to resolve a text conversation. All of these metrics are available in one simple-to-view dashboard.
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Here are some of Textline’s built-in metrics you can track for each department and team.
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Do you want to dig deeper to get a full team picture of performance? Use Textline’s insights feature to filter and view the data you need.
In addition to team-based stats, Textline’s Announcement stats let you track your mass texting campaigns. Use these metrics to analyze SMS marketing campaign performance.
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Make data-informed decisions with ease. Export the data you need to build reports, track progress, and measure success.
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Categorize and track outcomes of customer conversations. This helps you identify common issues to build better products, content, or support documentation.
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Textline’s metrics update in real time. This makes it easy for you to measure the effectiveness of your text campaigns.
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Try Textline freeQuestions? Text us: +1 415-849-4349 or contact us here.
