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News & Updates

Textline's new design

Today Textline launched a major update to its platform. In the coming months, we will look back at this milestone and see it as a pivotal launching point of growth.

3
minute read

Happy Customer Service Week 2018

The first week of October is Customer Service Week. Thanks to all the hard workers out there who make their customers happy.

1
minute read

Integrating Salesforce with Textline's business SMS

Salesforce's annual Dreamforce conference has taken over downtown San Francisco, just outside Textline headquarters.

1
minute read

Happy World Emoji Day

Fortune explains the history behind emoji and their annual celebration. Later this fall, Apple will add 70 new emoji with the releases of iOS 12 and macOS Mojave.

1
minute read

Use Automations to send smart auto-responses and more

Textline admins can use our new Automations feature to compose smart auto-responses and perform other automated actions. For example: Send different auto-responses to customers who text your business for the first time, or when they text you outside of business hours, or when no Textline agents are available.

1
minute read

Facebook, data, and trust

As the Cambridge Analytica scandal continues to unfold, some users have deleted their Facebook accounts. Others will continue using Facebook but have tightened their privacy settings.

1
minute read

Logos are like conversations

We're excited to announce a new logo for Textline. Like most corporate marks, the reasons for the changes are numerous.

2
minute read

Connect Textline to your favorite apps with Zapier

Zapier is an online automation tool that connects Textline to thousands of other online apps across the web. It's easy to create your own Zaps, which behave like small programs that follow your instructions.

2
minute read

Connect your Shopify store to Textline

Over 600,000 ecommerce businesses run their online stores with Shopify. With Textline's newest integration, Shopify merchants can provide exceptional customer support via text messaging.

1
minute read

Close deals faster with Textline and Pipedrive

Pipedrive is a sales management tool designed to help small sales teams manage intricate or lengthy sales processes. Pipedrive's interface lets you view your company's sales pipeline to understand which deals are on track to close.

1
minute read
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