SMS metrics and insights

Business texting software built for teams

Textline is the most secure business texting platform for modern customer support, sales, marketing, and logistics teams.
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See how Textline transforms communication

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Hang up the phone, 52% of your customers want to text you. Learn more on our webinar with Freshdesk on 6/24.
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Turn business texting into your growth engine with Textline

Fast, friendly, and results-driven communication starts with the right tools. Here are just a few ways Textline's business text messaging software can transform your communications into a strategic advantage:

Be on the preferred channel

Customers want to text businesses. Stop putting them on hold and let them text you instead.

Scale communication with ease

Textline’s SMS software makes fast and direct two-way communication simple. Talk to more people at once in less time, giving your teams more time to focus on what matters.

Personalize conversations to build connections

Simple personalization tools enable businesses to tailor messages and maintain authenticity. Send messages to the masses that create one-on-one connections.

Send messages that get results

Texting has the highest read rate of any business communication channel, ensuring your most important messages are actually seen.

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Trusted by thousands of top brands

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The ultimate business texting platform for empowering unstoppable teams

Whether you’re a small team or a fast-growing organization, Textline is the business texting software that scales with you. Leverage customizable automation, in-depth performance tracking, seamless multi-number support, and unmatched security to deliver faster, better communication.

Centralize messaging

Get all of your business messages in one place. You can manage conversations via live web chat, SMS, and social media from the Textline inbox.

Work as a team

Tackle your Textline inbox together. Add as many users as needed to jump in and reply to conversations.

Text with confidence

Textline prioritizes security and compliance above all else. There’s a reason we’re the most secure business SMS platform on the market. Text your contacts without worry.

Set up multiple phone numbers

Send SMS messages from multiple phone numbers by creating different Textline Departments. Great for multi-location businesses or brands seeking a separate phone line for support and marketing.

Automate workflows

Set up truly automated workflows with Textline. You can auto-assign inbound messages to the right agent with Routes or set up automated text message triggers based on time, date, or keyword.

Track performance

Monitor user performance, uncover trends, and gain insight into your team’s communication efficiency with Textline’s built-in metrics.

Collaborate internally

You don’t need to switch platforms to communicate with your team. Leave private notes or ask internal team questions within text conversations.

Take control of your account

Define access permissions for each user, create teams, assign custom agent roles, set up workflows, and oversee inbox activity.

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A business texting solution for enterprise teams

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Customer support and success
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Sales
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How Textline works

Connect

Get a new phone number or text-enable an existing one. Register that number appropriately.

Configure

Create your departments, invite colleagues, and import contacts.

Engage

Text your contacts. Personalize with variable fields, emojis, or photos.

Collaborate

Work as a team to manage text conversations on our multi-user platform.

Optimize

Streamline workflows with automations and improve by analyzing our actionable data.

Textline’s unmatched security and compliance

Textline takes home the gold when it comes to security and SMS compliance. We have the necessary safeguards in place to protect our customers, keep their data safe, and ensure their text campaigns comply with relevant standards. Our platform is not only SOC-2 certified but also compliant with HIPAA and TCPA regulations. We also guide customers through the SMS registration process.

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Results from happy Textline customers

81%
Boost in customer response rate
Roll by Goodyear
15%
Increase in revenue
DFH Transportation
28%
Lead conversion rate achieved
Mathnasium
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“We’re getting close to almost doubling our response rate by going to Textline. The customers love it and it’s opened up our communication.”

Mandy Cruzen, Roll by Goodyear
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Your Workflow

Integrate with ease

We integrate seamlessly with the world’s best software, including CRM tools like HubSpot and help desk apps like Zendesk, so you don’t have to wait to start texting. Plus, integrate Textline with your favorite social media apps to respond to direct messages and story mentions from the Textline platform.

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Communicate better with a top-rated SMS platform

Learn why thousands of companies picked Textline over the competition and love using us to communicate with their customers daily.

Powerful business texting features to help you scale

Mass texting

Broadcast text messages to many contacts at once.

Unified Inbox

See all conversations in a single, easy-to-manage inbox.

Two-way texting

Chat one-on-one with your customers in real-time with two-way SMS.

SMS surveys

Request feedback from customers via text. Use our CSAT, NPS, or custom surveys.

Group texting

Message multiple people and get replies on the same text thread with group SMS.

Text templates

Create a catalog of canned responses (which we call Shortcuts) so you don’t have to type the same thing repeatedly.

Automations

Set up auto-replies, schedule messages in advance, or automate your texting workflow.

Metrics

Access built-in metrics to track critical KPIs and monitor team performance.

Webchat

Add live chat to your website to encourage customer interaction. Seamlessly convert any webchat to SMS to take the conversation on the go. 

Conversation management

Easily claim new messages, transfer conversations to other team members, auto-route inbound messages, and resolve conversations without leaving the inbox.

An SMS solution for unique businesses

Enterprise

Textline helps enterprises streamline and scale communication with SMS. Use it to improve internal communication or customer outreach.

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Healthcare

Our platform offers HIPAA-compliant texting, allowing healthcare professionals to cut down on missed appointments and grow their practice with SMS.

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Education

Universities use Textline to engage with students and faculty. Our user-friendly platform streamlines mass communication, making outreach on a large scale more efficient.

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Hospitality

Use Textline to keep guests in the know and satisfied. SMS can help hotel businesses book more rooms, enhance guest outreach, and improve staff communication.

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Dispatch and logistics

Textline keeps communication flowing between central office staff and field workers. Help your team stay connected even when they’re on the go and not behind a computer.

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Technology

Textline’s SMS platform helps SaaS companies answer customer questions quickly, provide customer support, and improve sales efforts. SMS is a quick and convenient way to stay in touch and serve more customers.

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Earn commission for referrals

Become an Affiliate Partner today and get paid for each customer you bring to Textline. You’ll earn a 20 percent recurring commission.

Start texting now

Sign up for a free trial today. No credit card required.

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Questions? Text us: +1 415-849-4349 or contact us here.