Textline + Twilio

Create a Textline account with your existing Twilio phone number and start viewing and responding to texts right away. Simply enter your Twilio account information on the Textline Sign Up page and your number will be ready to use in Textline. If you already have a Textline account, you can also create a new department with an existing Twilio phone number on Textline's Departments page.

How to install

Follow these directions to set up your Textline account using your Twilio phone number.

To sign up for Textline with an existing Twilio number:

1. Sign up for a new Textline account here.
2. Input your Twilio number and account information (number, Account SID, and Auth Token).

To create a new department with an existing Twilio number:

1. Log into your Textline account and click Settings (gear icon) > Departments.
2. On this page, click New Department in the upper right hand corner.
3. Select "Use Your Own Twilio Account," then enter your Twilio number and account information (number, Account SID, and Auth Token).

Use all of Textline’s features with Twilio

• API — Automate workflows.
• Integrations — Slack, Zendesk, Pipedrive, Shopify, Salesforce, Help Scout.
• Shortcuts — Store templates for frequently used messages.
• Transfer — Transfer text conversations between team members.
• Notifications — Receive desktop, email, and mobile alerts.
• Auto Responses — Use automated greetings and away messages.
• Whispers — Leave private notes for internal team discussions.
• Metrics — Understand customer interactions and monitor team performance.
• MMS — Send and receive photos, videos, and attachments.

Note: Effective March 31, 2023:

A new campaign registration and vetting process for 10-digit local numbers may apply to your existing Twilio number. It takes two to three weeks for regulators to vet and approve. You won’t be able to text until regulators approve your SMS campaign. Once approved, you can text contacts.

A toll-free number is a good alternative if you need an immediate texting solution. While you still must register, you don’t need to wait to text until approval.