Centralize your customer communications

Integrating Textline with your Help Scout account allows all Textline Conversations to be tracked and accessed through your Help Scout mailbox. Once the integration has been set up, all Textline Conversations will automatically leave transcripts in your Help Scout mailbox. The contact's Help Scout details are then added to your Textline Address Book. You can also respond to messages using an auto-generated link that quickly redirects you to the correct Textline Conversation in the Textline Dashboard.

How to install

1. Sign in or sign up for a Help Scout account at helpscout.com.
2. Head to your Textline account.
3. In Textline, visit Settings > Tools & Integrations and click the Help Scout logo.
4. Select "Connect," log in to Help Scout (if not already logged in), and allow Textline to access your Help Scout account.
5. If you have multiple Help Scout mailboxes, you will be prompted to select one for Textline to use.

Use all of Textline’s features with Help Scout

• Shortcuts — Store templates for frequently used messages.
• Transfer — Transfer text conversations between team members.
• Notifications — Receive desktop, email, and mobile alerts.
• Auto Responses — Use automated greetings and away messages.
• Whispers — Leave private notes for internal team discussions.
• Metrics — Understand customer interactions and monitor team performance.
• MMS — Send and receive photos, videos, and attachments.
• Address Book — Help Scout contacts sync into Textline when a message occurs.