Add texting to your current communication channel

With the Aircall integration, text your customers from the same phone number you call them from with Aircall. Your team can leverage Textline’s business texting platform to manage multiple conversations, collaborate with team members, and solve customer requests.

• Text-enable your existing business phone number with Aircall.
• Easily work as a team to manage customer communication by phone or text message.
• Integrate Textline with our 15+ integrations like Salesforce, Zendesk, and Slack.
  

"Our clients love texting. Communication doesn’t get lost in their email or ours. It’s an easy prompt with the fastest turnaround time for our clients.”

— Greg Barbeck, Co-owner, Doggy Paddle

How to Install

Follow the installation instructions below.

Customers with Aircall numbers:

1. Email your Aircall representative to initiate the process of text-enabling your Aircall number with Textline (cc support@textline.com and your Textline representative on your email).
2. Your Aircall representative will let you know when the number is ready to be added to Textline.
3. When the number is ready, go to this URL > select Use Your Aircall Number
   

Aircall customers with their own Twilio numbers:

1. Add your existing Twilio number on Aircall using these instructions
2. When your Twilio number is configured on Aircall, go to your Textline account’s New Department > select Use your own Twilio Account

Note: A new registration and vetting process for 10-digit local numbers may apply to your existing Aircall number. It takes two to three weeks for vetting approval. You won’t be able to text until regulators approve your SMS campaign. Once approved, you can text contacts.

A toll-free number is a good alternative if you need an immediate texting solution. While you still must register, you don’t need to wait to text until approval. 

Use all of Textline’s features with Aircall

• API — Automate workflows.
• Integrations — Slack, Zendesk, Pipedrive, Shopify, Salesforce, Help Scout, Facebook Messenger.
• Shortcuts — Store templates for frequently used messages.
• Transfer — Transfer text conversations between team members.
• Notifications — Receive desktop, email, and mobile alerts.
• Auto Responses — Use automated greetings and away messages.
• Whispers — Leave private notes for internal team discussions.
• Metrics — Understand customer interactions and monitor team performance.

Note: Textline supports MMS, but you would need to use a non-Aircall number, as Aircall does not support MMS.