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Texting 101

What is CSAT? Pros, cons, when to use, and how to calculate

Learn what CSAT surveys are, plus how and when to use them.

6
minute read

What is HIPAA compliance? Rules and strategies for compliant patient communication

Here's everything you should know about HIPAA compliance.

10
minute read

11 top ways to let your customers know they can text your business

Meet your customers where they are.

6
minute read

Business texting vs. calls vs. email: Pros, cons, when to use

Learn the pros and cons of business communication channels, and when to use each one.

10
minute read

Writing the perfect business text message: A step-by-step guide, examples

Here is your step-by-step guide to writing the best business text message.

10
minute read

Communicating during a crisis: How Textline customers are adapting to Covid-19

Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales. 

3
minute read

Add a "text us" button to your Instagram Business Profile

Let customers text your business right from your Instagram profile in 3 easy steps.

1
minute read

Publicize your Textline number

Congratulations—you set up your Textline account! Now make sure customers know they can text you. One instrumental step is to advertise your Textline number to ensure your customers know where to find you.

2
minute read

Getting help with Apple Card

Today Apple customers in the U.S. can apply for Apple Card, a new credit card designed for iPhone. As Apple fans surely expect, Apple Card introduces many innovations compared to traditional credit cards, from the application process to the cash back rewards.

minute read

Two essential auto-responses to streamline engagement

Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.

4
minute read
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