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8 ways to prevent call center burnout in your agents

Learn the signs of call center burnout so you can avoid it.

4
minute read

13 customer service improvement strategies for your team to implement

Here are 13 strategies for your team to try to improve the customer service they offer.

6
minute read

Dollars & Sense: Customer Support Texting

Learn the ROI of SMS for customer support departments.

4
minute read

7 ways to use business texting to improve your support team

Learn how business SMS can be used to help your support team thrive.

4
minute read

4 ways to use business texting to turn support from a cost to a revenue center

Add business texting to your current customer support operations to turn it into a revenue center.

9
minute read

Webinar Replay: Freshdesk AMA on omnichannel customer support

How to meet your customers where they are with omnichannel customer support.

1
minute read

What is MMS messaging and how can you use it for customer support

Learn what MMS messaging is and how to use it in customer support.

10
minute read

Dollars and sense: The math behind communication support channels

We'll break down the cost of support channels to help you decide which is right for your business.

12
minute read

5 tips for handling customer support during the holidays

Customers appreciate speedy customer service during the holiday season. But, your company's customer support team will likely be dealing with an influx of inquiries. Here's how to handle it.

2
minute read

Ramping up for the holiday rush

The holiday season is probably your customer service team's most hectic time of year. Answer your customers' questions faster using a textable phone number from Textline. Features like auto-responses and shortcuts streamline your support workflow. Start texting with customers in less than a minute. Sign up for a Textline free trial.

1
minute read
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