Textline + Signalwire

Create a new Textline account with your existing Signalwire phone number and start viewing and responding to texts in Textline. This is a manual process for the moment, but simply send us your Signalwire account information (Phone number, Project ID, and Auth Token) to support@textline.com and our support team will get you set up using your Signalwire number.

How to install

Follow these directions to set up your Textline account using your Signalwire phone number.

1. Reach out to Textline's support team at support@textline.com with your Signalwire phone number, Project ID, and Auth Token.
2. You will also need to complete Signalwire's regulatory registration on their website.

Use all of Textline’s features with Signalwire

• API — Automate workflows.
• Integrations — Slack, Zendesk, Pipedrive, Shopify, Salesforce, Help Scout.
• Shortcuts — Store templates for frequently used messages.
• Transfer — Transfer text conversations between team members.
• Notifications — Receive desktop, email, and mobile alerts.
• Auto Responses — Use automated greetings and away messages.
• Whispers — Leave private notes for internal team discussions.
• Metrics — Understand customer interactions and monitor team performance.
• MMS — Send and receive photos, videos, and attachments.

Note: Effective March 31, 2023:

A new campaign registration and vetting process for 10-digit local numbers may apply to your existing Signalwire number. It takes two to three weeks for regulators to vet and approve. You won’t be able to text until regulators approve your SMS campaign. Once approved, you can text contacts.

A toll-free number is a good alternative if you need an immediate texting solution. While you still must register, you don’t need to wait to text until approval.