Add your Instagram Business Account to Textline as a Department and easily view and respond to all Instagram direct messages, story mentions, and story replies from your Textline conversation list.
The Instagram Business and Textline SMS integration in action.
What you can do with the Textline-Instagram integration
Sync your Instagram Business Account with your Textline inbox.
View and respond to all your Instagram messages, story mentions, and story replies right in Textline.
Increase your response rate.
All I can say is that we have more people responding to texts who would have taken longer to make contact with. We have noticed the difference.
— Lynette Groves, owner of multiple Mathnasium franchise locations
How to install
Follow these directions to set up your Textline and Instagram Business text integration.
Log into your Textline account and click Settings (gear icon) > Departments.
On this page, click New Department in the upper right hand corner.
Select Instagram, then follow the prompts to login through Facebook and select the Instagram account you are the Admin of.
Confirm which permissions you want Textline to have (we have preselected the required permissions).
Finally, name your new department and click save.
Use Textline’s features with Instagram Business
API — Automate workflows.
Shortcuts — Store templates for frequently used messages.
Transfer — Transfer text conversations between team members.
Notifications — Receive desktop, email, and mobile alerts.
Auto Responses — Use automated greetings and away messages.
Whispers — Leave private notes for internal team discussions.
Metrics — Understand customer interactions and monitor team performance.
MMS — Send and receive photos, videos, and attachments.
Get started with Textline for Instagram Business.
If your team is ready to start texting, sign up for your free 14-day Textline trial. Already have a Textline account? Get set up in minutes.
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