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Emergency services SMS allows responders to connect with the public, staff, and adjacent agencies via text message.
Situations that require emergency services can be dangerous, unexpected, and urgent. Text messages have the benefit of being more discreet, accessible, and quicker than a phone call. Textline’s emergency services SMS platform enables service providers to send mass texts and automated alerts. Additionally, individuals in crisis situations can send service requests or incident reports to first responders and communicate with them via two-way texting.
Textline’s reliable and secure SMS service can integrate with your existing systems and provide powerful features to alert and inform the public, improve preparedness, and minimize harm.
Textline’s feature-rich platform is equipped with tools designed to make communication effortless. From mass texting to communicating with providers in the field, Textline ensures critical information reaches the right people.
Reach audiences of virtually any size with Textline’s mass texting capabilities. Share time-sensitive information with at-risk individuals instantaneously and with ease.
Textline’s platform is built for teams. With powerful collaboration features and multi-user capabilities, teams can rapidly share information, improve response times, and reduce wasted efforts resulting from poor communication.
Track your outreach with detailed messaging data and analytics. Team leads can track response times, the number of solved inquiries, delivery rates, and more from the Textline platform.
Textline offers dedicated lines for separate teams, individuals, or locations, called Departments. Agents can also use Textline’s mobile app to continue seamless communication from the field. Teams can view messages from all numbers or channels in the Unified Inbox or work separately within respective Departments of expertise, resulting in more efficient and focused responses.
<span class="text-center">Below you’ll find some SMS tools that emergency service providers can leverage. They’re all available with Textline.</span>
Utilize Textline’s mass texting capabilities to send bulk texts to large numbers of contacts. Rapidly disseminate information to affected individuals to mitigate impact, improve public safety, and raise awareness.
Increase information sharing with community members or individuals in need of service with one-on-one texting. For individuals in high-risk or limited phone service situations, making a voice call may not be an option. With two-way texting, individuals can share information with service providers, such as law enforcement or EMS, and emergency service team members can ask necessary questions, share ETA updates, and more.
In crisis situations, rapid information sharing is crucial to saving lives and minimizing harm. Traditional emergency updates have come through email, TV, or radio, each with its own limitations. SMS offers a better way to ensure critical and time-sensitive information is delivered and seen.
Recent research shows that over 97 percent of Americans have a mobile phone. Using SMS for emergency alerts is the best way to ensure information is delivered and seen. Plus, they don’t require an internet connection to receive or send, making them particularly useful in times of WiFi and internet outage.
Emergency services can create SMS templates and set keyword-triggered auto-replies to maximize efficiency during large-scale communication efforts. Automatically route incoming messages to the relevant authorities, expediting response times and reducing manual labor time.
Ensure critical information is sent on time with scheduled messaging. Service providers can plan SMS alerts in advance for anticipated situations and schedule text messages to be reliably delivered at an ideal time.
Textline’s mobile app enables field responders to receive and send texts directly from their smartphones without using their personal phone numbers. Mobile app texting keeps information flowing even when there’s not a desktop available or as teams are on the move.
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Streamline internal communications with Textline’s Whispers feature. Service teams can leave private internal notes within conversations to coordinate, share context, and reduce external communications, resulting in streamlined issue resolution.
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Mobile carriers require businesses and nonprofit organizations to register their phone number in order to text subscribers. To register, emergency services must provide information on their organization and SMS use cases.
Textline makes registration easy with a built-in SMS registration form that Textline will submit on behalf of your organization.
Staying compliant to prevent service interruption is a top priority for emergency service providers. Textline is the leader in SMS compliance and security and is TCPA, CCPA, SOC 2, and HIPAA compliant. Plus, it’s packed with security features to protect your information through encryption, monitoring, and regular team training.
<span class="text-center"> Take a look at how emergency service providers, like fire and rescue, can leverage Textline’s SMS platform.</span>
In the case of natural disasters, Textline offers invaluable tools that emergency services teams can use to disseminate mass information and issue time-sensitive alerts, such as evacuation or shelter-in-place mandates while providing a reliable line of communication in the aftermath. Alternatively, affected individuals can text your business to request assistance, information, or updates from emergency personnel.
SMS can be utilized to notify emergency services of fires or fire hazards, specifically utilizing Textline’s MMS capabilities to share photos or multimedia information that may be relevant. Textline’s SMS platform enables fire personnel to send automated keyword-triggered SMS alerts to individuals when fire risk levels are high or to notify community members of fire bans and hazards.
Emergency service teams can set relevant keyword Routes to ensure bomb threats or suspicious activity reports are assigned and reported to the appropriate authorities. Plus, with Textline’s group texting service, multiple teams can instantaneously collaborate, share updates, and stay informed.
For small-scale accidents, such as automobile or motorcycle crashes, SMS allows drivers to share crash reports or unsafe driving conditions with authorities through one system rather than trying to find the relevant department to call.
For larger impact accidents, such as train, bus, or other transportation incidents, field responders can coordinate with other departments, send alerts to impacted community members, and update the public on restoration times with Textline’s mass texting, alerts, and scheduled messaging features.
Textline enables each employee to reach out to customers accordingly and allows others in the office to review, engage in, and take over conversations when needed. Textline keeps our employees safe by preventing us from having to use our personal phones … Customer service is always very helpful. Textline is easy to navigate and use.
Textline has been a great resource for our company to track communication with our field crew members.
Textline has been a vital partner of ours during the pandemic. Their platform has allowed us to stay in contact with tens of thousands of our customers who we otherwise would not have had the capacity to serve. Frankly, we can’t even imagine how the last two years would have went without this valuable resource.
Textline can connect with dozens of third-party apps and existing tools to make integrating SMS into your emergency services strategy easy.
Emergency service providers globally are embracing SMS to improve and advance information sharing during crisis situations. Protect the public and your teams with Textline’s advanced communication tools. Choose a platform that’s easy to use and backed by a team of support agents that are always available to ensure your critical messages are sent and received on time. Use Textline to disseminate mass messages, schedule alert notifications, automate information-gathering, and more.
Ready to take your communications to the next level? Contact Textline’s experienced team to book a demo or try the service by signing up for a free trial today.
Still have questions? Text us: +1 415-849-4349 or contact us here.
