The SMS channel for Zendesk

Deliver innovative customer service by responding to text messages. Textline lets your team chat with customers using SMS. When a customer texts your number, Textline opens a Zendesk ticket. As the conversation continues, Textline keeps Zendesk in sync.

Don't miss a thing!

Login to our responsive web app to communicate with customers


Textline Features



Store templates for frequently used messages

Address Book

Save searchable notes about loyal users


It's like transferring a phone call, but for text messages!


Get alerts on your desktop or mobile device when new messages arrive

Auto Responses

Send an automated greeting or a special message for offline hours


Track your response time to keep customers satisfied



Integrations with tools you use

Connect to Zendesk and Slack



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Questions? Text us! 415-849-4349