The SMS channel for Zendesk
Deliver innovative customer service by responding to text messages. Textline lets your team chat with customers using SMS. When a customer texts your number, Textline opens a Zendesk ticket. As the conversation continues, Textline keeps Zendesk in sync.
Don't miss a thing!
Login to our responsive web app to communicate with customers
Store templates for frequently used messages
Save searchable notes about loyal users
It's like transferring a phone call, but for text messages!
Get alerts on your desktop or mobile device when new messages arrive
Send an automated greeting or a special message for offline hours
Track your response time to keep customers satisfied
Integrations with tools you use
Connect to Zendesk and Slack
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Questions? Text us! 415-849-4349