The SMS channel for Zendesk

Deliver innovative customer service by responding to text messages. Textline lets your team chat with customers using SMS. When a customer texts your number, Textline opens a Zendesk ticket. As the conversation continues, Textline keeps Zendesk in sync.


Don't miss a thing!

Login to our responsive web app to communicate with customers


 

Textline Features

 

Shortcuts

Store templates for frequently used messages

Address Book

Save searchable notes about loyal users

Transfer

It's like transferring a phone call, but for text messages!

Notifications

Get alerts on your desktop or mobile device when new messages arrive

Auto Responses

Send an automated greeting or a special message for offline hours

Metrics

Track your response time to keep customers satisfied

 

 

Integrations with tools you use

Connect to Zendesk and Slack

 
 
 
 

 

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Questions? Text us! 415-849-4349