Your text messaging command center keeps all your messages and customer status in one place.
Send non-marketing texts to multiple, specifically tagged, or all your customers at once!
Manage as a Team
All your connected agents get notifications / text messages when a customer texts your Textline number. Active agents can follow the conversation and step in whenever necessary.
Shortcuts for quick & frequent responses
Create custom shortcuts to speed up your workflow. Selecting a shortcut automatically injects your shortcut text allowing you to quickly answer repeat questions or reference important information.
Transfer between your team members
Conversations can be transferred/assigned to other team members that might be more specialized to handle particular customer requests.
Add whispers for internal notes & discussion
Textline allows for internal discussion within the chat flow for each customer conversation. Your team can discuss next steps on handling customers, or even offer internal feedback for customer support training.
Send & Reply from Anywhere
Stay connected with multiple devices, Desktop or Mobile. No new hardware or software needed!
Net Promoter Scores
Net Promoter Scores are a proven way to understand customer loyalty with one ultimate question. Reach your customers directly with mobile NPS surveys via text messaging.
Textline’s integration with Slack allows you receive Textline notifications conveniently within Slack, while you communicate daily with your team.
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Questions? Text us! 415-849-4349