If your organization uses Help Scout to handle customer support email, you can connect Textline to a Help Scout mailbox. Once connected, new inbound texts will land in both Help Scout and Textline. As your team exchanges text messages with customers, the conversation transcript will stay up to date in both Help Scout and Textline. See the Textline Help Center for more details.
Like watching videos? This short YouTube video explains how to connect your existing Textline and Help Scout accounts.
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